TQM is an approach to doing business that seeks to maximize the competitiveness of institutions through continuous improvement of products, services, people, processes and the environment.
TQM is a management concept that places all insan (civitass academica) of higher education institutions as individuals who have responsibility for quality in accordance with their duties and functions. These two aspects can be achieved through the application of the concept of total quality management (TQM). Educational institutions as producer services sector should pay attention to quality quality of managerial and academic aspects. This journal focuses on the quality of professionally managed educational institutions through integrated quality management.
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